Delphi Technology Corp and VR City are now Illumia Labs

GET STARTED
SOFT SKILLS FOR
CUSTOMER SERVICE

Emphasize personalized learning paths to hone essential soft skills for employee growth.

woman on computer and headset

With the rise of remote work, employees often lack face-to-face interactions. AI-powered virtual human-led soft skills training bridges this gap, helping them communicate effectively and build relationships in a virtual workspace.

Illumia Labs transforms soft skills training with advanced conversational AI and immersive role-play scenarios. Users engage with realistic AI personas that display human emotions and conduct open-ended conversations, enhancing essential skills like communication and empathy.

The no-code XAVA Authoring Tool allows trainers to customize scenarios quickly with AI-generated suggestions, while voice capabilities and data analytics provide insights for personalized training. This comprehensive platform ensures consistent skill development across your organization, empowering your team to excel in service and performance.

OUR PRODUCT SUITE

Case Uses:

Hotel Front Desk Agent

Restaurant Server

Event Co-ordinator

Travel Agent Concierge

Medical Receptionist

Airline Flight Attendants

Customer Experience

Coordinator Technical

Customer Success Coordinator

Support Specialist

Example Scenario: CUSTOMER SUPPORT SPECIALIST

Equip your new hires with the essential tools to excel in a customer service environment through comprehensive training. Immerse them in real-life scenarios and interactions with customers through interactive simulations. These simulated situations serve as valuable learning opportunities, enabling customer support specialists to practice and enhance their communication, problem-solving, and conflict resolution skills.

Ready to transform your training?

PACKAGES & PRICING
Trusted By:

“Invest in AI-powered virtual human-led soft skills training for your customer service team, and watch as customer interactions become more positive, leading to improved brand reputation and business growth.”

Alan Tay, CEO, Illumia Labs

Confidently manage your training delivery:

Standardized Training and Assessment

Implement a standardized training and assessment approach that combines customized content with avatar-led instruction, utilizing your organization’s training materials.

training icon
Enhance Core Knowledge Base

Enhance the in-person training experience by maximizing the utilization of individual baseline knowledge within the team.

knowledge icon
Leverage Analytics for Insights

Leverage learning and performance analytics to optimize career path development and enhance overall efficiency.

insights icon
Ensure Compliance

Ensure seamless integration and regulatory compliance with the current HR and LMS systems.

compliance icon
Provide Real-time Feedback

Elevate procedural mastery by incorporating 24/7 feedback from a virtual AI-led instructor.

feedback icon

Unlock the potential of your workforce with AI-powered virtual human-led soft skills training.

PACKAGES & PRICING
VR headset in use
White Paper

Creating Training Capacity with Digital Twins

This white paper explores how AI-driven digital twins can tackle the global skills gap by creating virtual replicas of physical assets and traditional scenarios, enhancing training, and expanding capacity while maintaining quality. Illumia Labs is a prime example of an organization harnessing this technology to cultivate skilled workers and address workforce shortages.

READ MORE

Try it out. Free for 30 Days.

Experience the ease of delivering virtual training scenarios and unleash your creativity during your 30 days of free access.

GET STARTED

Ready to Transform your Training?

Unlock the full potential of your training with Illumia Labs’ powerful interactive learning tools and experiences. Schedule a live demo or customize a solution tailored to your unique needs today!

CONTACT US